Write to the hollywin.de.com editorial team
If you have a question about the content on this site – something we've written about Hollywin, a detail you think needs updating, or general feedback on how we present information – we'd like to hear from you. This portal exists to give players in the UK a clear, independent view of what the brand offers, and reader input helps us keep that picture accurate.
Email us at [email protected]. We aim to respond within 48 hours during weekdays. Keep in mind that we're a small editorial team running an information site, so complex research requests or questions that sit outside our published content may take a little longer.
Questions about your Hollywin account
We are an independent review and information portal. We have no access to player accounts, no ability to process deposits or withdrawals, and no control over bonuses, game availability or technical issues on the operator's own platform. If your question is about registering, logging in, claiming a bonus, verifying your identity, placing a bet, withdrawing funds or troubleshooting a game – we cannot help you directly.
For anything account-related, you'll need to reach the operator's own support team. Hollywin offers 24/7 Live Chat and email support at [email protected]. Both channels are listed under the operator's own Help or Contact section once you're logged in, and Live Chat typically gives you the fastest answer for urgent account matters.
Why this distinction matters
It's a question we get fairly often, so it's worth spelling out. This site – hollywin.de.com – is a standalone editorial project. We write about Hollywin, we don't run it. The operator is a separate legal entity (Stable Tech N.V., licensed in Curaçao) and handles all player-facing operations: registration, deposits, games, withdrawals, KYC, customer service. We publish independent information and commentary; they run the actual casino platform.
That separation is deliberate. It lets us write honestly about what works well and what doesn't, without a commercial conflict. But it also means we can't intervene in account issues, reset passwords, approve withdrawals or override the operator's own terms. Directing you to the right channel from the start saves time for everyone involved.
Response expectations
When you email [email protected], you're writing to a small team that maintains this review site and a handful of others. We read every message, but we're not a call centre – expect a considered reply within two working days rather than an instant automated acknowledgment. If your question needs detail (for example, asking us to verify a specific term you've read elsewhere, or pointing out a potential error in our copy), give us the context up front so we can answer properly the first time.
For anything time-sensitive – a withdrawal held up, a bonus not credited, a technical glitch stopping you from placing a bet – go straight to the operator's Live Chat. They can act on those issues; we cannot.
Responsible gambling resources
Gambling is restricted to those aged 18 and over (18+). If you're finding it hard to keep gambling enjoyable, or if it's starting to feel like a problem rather than entertainment, help is available at no cost and in confidence. GamCare runs the National Gambling Helpline on 0808 8020 133 (free, 24/7), and BeGambleAware (begambleaware.org) offers practical guidance and self-assessment tools. GamStop (gamstop.co.uk) is a free national self-exclusion scheme that blocks access across all UK-licensed operators for a period you choose.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.